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The AI enabled most lovable ♥️ CRM to build lasting relationships with your customers

Convert more opportunities, and grow your business resiliently, with contextual AI and thoughtful UI. Your CRM needs to evolve as quickly as your business does. Zoho CRM offers the customizability, feature depth, and product stability required to effectively manage a large-scale organization across all departments, markets, and geographic locations.

Key features Zoho CRM enables you with for unstoppable growth. 

  • Artificial Intelligence 
  • Sales Force Automation
  • Lead Management 
  • Account Management
  • Sales Performance Management
  • Customer Experience
  • Multichannel Marketing 
  • Business Intelligence
  • Customer Service
  • Journey Orchestration
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Sales A

All the features that make selling faster, easier and smoother

Zoho CRM offers everything you need to increase leads, accelerate sales, and measure sales performance

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Lead Management

Capture leads, automate lead scoring, identify leads that will convert, and follow up with detailed contact information.
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Deal Management

Close more deals in less time. Track what stage your deals are currently in, and seize every opportunity at the optimal moment.
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Contact Management

Get real-time insights about your customers, connect with them across channels, and build strong relationships.
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Sales Process Builder

Bring your offline sales processes into your CRM and make sure all your sales reps follow it at every turn.
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Workflow Automation

Every time your team follows up with a lead or updates a field it requires significant manual work. Learn how to perform these tasks much faster, using workflows.
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Journey Builder

Journey Builder is a drag-and-drop visual editor which allows you to define cross-platform journeys and orchestrate more relevant brand responses.
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Customer Portals

Facilitate prospects with a self-service portal where they can view your products and make purchasing decisions.
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Analytics

Create dashboards, analyze trends, stay on top of your key performance indicators, and know where you stand on your targets.
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Quotes and Finance

Generate quotes, invoices, and orders with access to inventory, shipping, and subscription information within Zoho CRM.
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Partner Portals

Grow your business by giving partners access to create and nurture leads, manage inventory, and view their contacts.
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Territory Management

Categorize customers based on relevant criteria and assign the right sales reps to reach out to them. Exceed quotas with region-wide sales insights.
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Lead & Deal Prediction

Zia can predict the likelihood of success for every lead and deal in your CRM, making life simpler for your team.
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Zia Voice

Ask Zia, the conversational assistant built into Zoho CRM. She can help you with many of your everyday activities, from taking notes to computing sales numbers. She's always up for a conversation.
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Global Selling

Provide multi-language and multi-currency support to your team so you can sell to customers around the world.
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Customer Segmentation

Segment your contacts and target them with personalized campaigns to improve engagement, retention, and ROI on marketing campaigns.
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Lead Nurturing

Strengthen your relationship with your leads by nurturing them with relevant content at every stage of your funnel.
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Data Security and Compliance

With comprehensive data security features, protect both your data and your customers' from unauthorized access.
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Web and Mobile SDK

Build web and mobile solutions for your Zoho CRM account without having to worry about any underlying architecture.
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Functions

Write event-driven and serverless Deluge, Java, Node.js, or Python code to work with Zoho CRM data and workflows.
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Mobile Apps

Stay on top of business everywhere, all the time with Zoho CRM Mobile Edition. Be better informed, stay connected to clients and colleagues, and react to fast-moving changes.

Sign up for your Zoho CRM free trial!

Get free Zoho consultation tailored to your business requirements! Streamline sales automation, close more deals and multiply revenue – reach out now!

Book free Expert Consultation

Customize Zoho CRM for your industry

With their own special challenges, businesses in vertical markets struggle to find solutions that fit their needs. However, the flexibility and depth of customization offered by Zoho CRM empowers every business to implement our solution seamlessly into their operations. From fields and modules to business processes and workflows, every aspect of Zoho CRM can be molded to meet the needs of your respective business and vertical with ease.

Life Science
Financial Services
Manufacturing
Retail
Real Estate
Services
Agency

100 million+ users are thriving and trusting Zoho CRM in million of companies

Get assistance integrating your favorite apps with Zoho CRM

Zoho CRM seamlessly integrates with over 1,000+ applications, and it takes no time to set up and get started. Call us to find out which of your daily-drivers are ready to pair.

End-to-end implementation support

Zoappo is committed to supporting its customers far beyond the point of purchase. Starting with initial contact, our Zoho expert team will gather a list of requirements based on your particular business processes. With that knowledge in hand, the team will build a working prototype, deploy it across your organization, and troubleshoot any issues moving forward. This end-to-end support process reduces the resources required to get your new CRM up and running.

Consult

Build

Deploy

Assist

Consult

Gather requirements:

Conduct a detailed study to understand your IT landscape and business processes

Identify challenges:

Analyze the information obtained to identify challenges, gaps, and redundancies.

Build

Develop a BRD:

Collate insights, appropriate solutions, and implementation strategies into a comprehensive business requirements document

Prototyping:

Use the BRD to develop a prototype if needed, of your customized solution

Deploy

Migration:

Deploy the solution through our EBS framework and migrate your data systematically

Onboarding:

Equip your in-house trainers with the skills and expertise required to implement your new CRM system

Assist

Usage reports:

Improve your business processes by analyzing quarterly product usage reports and discussing best practices with your technical account manager

Technical support:

Resolve any of your technical issues with our team of expert support engineers on standby with our support packages

Start selling smarter, better and faster.

Choose Zoho. Choose Zoppao.

Book free Expert Consultation

The most revenue generating CRM to manage your business opportunities

Sales deals, support tickets, customer onboarding, order delivery, customer testimonials, contracts, and everything in between—Bigin is all you need to streamline your customer operations in one platform. 

Features Zoho Bigin adds to your sales team’s growth:

  • Team Pipelines
  • Customer Context
  • Social Collaboration
  • WhatsApp Integration
  • Sales Automation 
  • Invoicing & Payment Links
  • Business Intelligence
  • Mobile Apps
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Consolidate your practice into one platform

The best way to use spreadsheets to manage customer relationships is not to use them. While it might be very tempting to fire up multiple spreadsheets and start tracking all your customer information from there, things can get very challenging as you grow.

 

Forms

Quickly create customized forms, share them across multiple channels and capture a wide range of data from your customers and prospects.

Team Pipelines

Unify all your customer-facing operations with team pipelines. Your Bigin account can be the single source of truth for all your customer information, secured by the multiple customer-facing teams

Connected Pipelines

Keep track of your customers' journeys from start to end by creating workflow automations to monitor their transitions from one stage to the next across team pipelines.

WhatsApp Integration

Communicate via WhatsApp chats, be equipped with all the necessary information while engaging with a contact and streamline overall contact management.

Mass Email

Carrying out email campaigns with Bigin is as easy as it gets! Create and send out mass emails to your target audience and get in-depth insights into your campaigns.

Workflow Automation

Automate routine tasks and bid farewell to manual work. Track your deals, set up email alerts, and do much more with Bigin's workflows.

Activity Management

Maintain an overview of all your important activities, like tasks, calls, and events. Notify your teammates with @mentions and collaborate effortlessly.

Multi-currency

Create deals in international currencies based on where your customers are while also setting a home currency for your organization.

Dashboards & Analytics

Analyze, track, and measure all your essential metrics in one place and gain more clarity into your business anytime, anywhere.

Stage Transition Rules

Maintain consistency across deals by setting rules that ensure deals don't proceed to a certain stage until vital details are secured from customers.

Bigin add-on for Gmail

Automatically capture contacts from your Gmail inbox without switching tabs between applications.

GDPR

Bigin helps you stay GDPR-compliant by ensuring the consensual collection and transparent processing of customer information.

With Bigin as your CRM, you can leave the heavy lifting to us and focus on your customers

Bigin easily transforms your day-to-day customer processes into actionable pipelines. From qualifying leads to closing deals to managing important after-sales operations—Bigin connects your different teams to work together so that you can offer the best possible experience to your customers. Say goodbye to missing follow-ups, manual data entry, lack of team communication, and information silos. Just Bigin today!

Sign up for your Zoho Bigin free trial!

Get free Zoho consultation tailored to your business requirements! Streamline sales automation, close more deals and multiply revenue – reach out now!

Book free Expert Consultation

Use Cases Bigin can help you grow in

Bigin templates for businesses come with modules, fields and pipeline stages tailored to provide businesses belonging to any industries the right fit. Forget setting up your CRM.

Flexible beyond bounds, Bigin’s modules and fields can be customized to truly resonate the sound of your business.

If you can’t find an exact match to your needs? Don’t worry, Zoappo team will get Bigin to work at your tune.

Sales Pipeline
Customer Onboarding
Customer Testimonials
Order Fulfillment
Website Builders
Press Releases
Event Sponsorship
Startup Fundraising
Employee Onboarding
Product Roadmaps
IT Requests
Customer Support
Marketing
Content Planning
Reimbursement Claim
Real Estate
Software Consulting
Education
Insurance
Legal
Used-car Sales
Recruitment
Non-profit Organisations

Resources to get you started with Bigin

Set up your Bigin account in under 30 Minutes

An introduction to the CRM software built and priced for small Business.

Chat. Sell. Support. AI-enabled chat solution that helps millions of companies to serve billions of customers

Zoho SalesIQ connects with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers. This all-in-one live chat and analytics platform promotes proactive customer engagement, allowing you to initiate the right kind of conversation at exactly the right time. 

Powerful features for exceptional engagement:

  • AI-first Smart Chatbots
  • Visitor Tracking
  • Targeting and Routing
  • Helpdesk & CRM Integration
  • Communication Modes
  • WhatsApp Integration
  • Team Collaboration
  • Automation & Customization 
  • Reports & Business Intelligence
  • Mobile Apps
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Trusted by market leaders

Smart engagement tools to transform your customer journey

No matter what industry your business belongs to or what business function you’re in, SalesIQ can help it grow while fulfilling all your customer engagement plans and can enhance your overall customer experience. Find out how it works for your business.

Zoho SalesIQ Use Cases

Conversational AI

Machines understanding human intent and emotions behind their text/speech inputs and responding to them by imitating fellow humans and building conversations is conversational AI.

Omnichannel customer service

Omnichannel customer service is built so customers aren't restricted to fewer channels or specific devices. They can ask for support from their preferred channels/devices, and the businesses will be able to provide the requested information.

Chatbot

Chatbots, the first line of communication in customer-facing industries, help them take the load off their support teams. It's a powerful addition to every industry as they're cheaper, scalable, and easy to deploy.

Live Chat Software

Live chat software is a tool interface that enables conversations between businesses and customers via the chat widget for instant reach out and assistance, irrespective of the medium and devices.

Instant Messaging Channel

Instant messaging channels for customer communication went from being a "nice-to-have" option to becoming a crucial feature prospects and customers expect as it offers scores of benefits.

Customer Engagement

Customer engagement is a planned, consistent process to connect with your customers and develop a relationship that goes beyond mere transactions intending to earn their trust, support, and loyalty.

Zoho SalesIQ integrates with all of your apps

Connect your favorite apps to Zoho SalesIQ to enjoy an uninterrupted flow of data from one system to another. With over 30+ integrations—covering CMS, email marketing, analytics, and more—you’ll be able to close deals faster than ever with Zoho SalesIQ.

Sign up for your Zoho SalesIQ free trial!

Get free Zoho consultation tailored to your business requirements! Streamline sales automation, close more deals and multiply revenue – reach out now!

Book free Expert Consultation

Less Travel & More Meeting

Tired of spending hours to plan sales routes by yourself? No worries! RouteIQ saves your time by creating optimised route plans automatically in a matter of seconds.

  • Route – Plan, Optimize, Navigate
  • Map Visualize
  • Explore nearest
  • Map Reports – Heat map, Cluster map
  • A visual alternative to a simple list views
  • Stay connected from anywhere – Mobile App
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Map Visualisation

Visualise your prospects on an alternative map to filter and prioritize them based on deal value, lead source and more.

Route Planning and Distribution

RouteIQ optimally distributes all your field visits, jobs, and deliveries among your team members to eliminate inefficient manual assignments.

Route Progress Tracking

Visualize the progress made on your field team’s routes and visits based on their check-ins and check-outs. RouteIQ calculates the mileage and time spent info as well.

Route Reports and Dashboards

Get a clear view of your field team’s performance with metrics like route status, completed visits, travel distance, duration, deviations, and more.

RouteIQ on the go

Increase field productivity with RouteIQ’s robust mobile apps with features like navigation, near me, check-in/out, and proof of delivery.

Plan better, Close more deals faster

Choose Zoho. Choose Zoppao.

Book free Expert Consultation
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